Serenity Pricing
"One Screen,
Two Clicks,
three Seconds!"

Serenity EMR

Serenity
Pricing

Serenity EMR

$500/Provider
per month

ePrescribing

$50/per month
per Provider

HL7 Interface

No monthly fee. $500 setup fee for the first channel. $200 fee for additional channels

Serenity Setup
and Installation
Data Conversion
Offsite Backup

Contact Us

Serenity Setup/Installation and Training

Installation and Training is Free if your network currently meets our minimum requirements and would like to take advantage of our online training videos. If you would like us to configure your network and train you onsite, please contact us for pricing.

HL7 Interface

Please contact us with your HL7 needs.

Data Conversion

You will provide us with a current backup of your data where we can complete a preliminary conversion for testing. After completing the conversion we will schedule a go-live date for the converted data. Please contact us for more details.

Our Pricing Model

Why a subscription?

There are two basic pricing models in the world of software. The first and most popular is the purchase-and-then-buy-upgrades. This is the most common method of selling EMR systems that I’ve found.

Basically you buy the system for many thousands of dollars. Then every 1-2 years a new upgrade comes along with the best and newest features. Sometimes you absolutely have to have the upgrade because of new regulations or government requirements. Other times you don’t and often we won’t purchase it because it is too expensive.

The main problem with this pricing model is the burden it places on the company. The only way they can make money is to sell new systems or to sell upgrades to their existing clients. I’ve purchased software this way before and I don’t like it.

If you ever call tech support, it will cost you $50-$150 per hour, unless of course you buy the 1-year plan for $500/year or whatever. Then no matter what your problem is, they tell you that this has been fixed in the new version, and if you would just upgrade for the low-low-price of $10,000 you wouldn’t have this problem any more.

Why do I have this problem in the first place? Because that’s the way the program was made. The program that I bought for all that money in the first place!

Now, I completely understand how software development is a process. It continues to change over time. A software company requires money to continue to develop and improve on its product. But I don’t like the idea of the only way to get money is from continually selling more programs. Then the company’s focus tends to be on getting new clients and hiring more sales people and putting more money in advertising. New clients should never be the primary focus of any company.

"The subscription model is the only sustainable model in medical software development."

The primary focus must remain on existing clients. The subscription model is the only sustainable model in medical software development. And the reason is simple: Risk.

Those of you that have heard me speak on medical coding know that to me the most important factor in coding is based on Risk. The same applies to purchasing medical software. As a client, how can I decrease or eliminate my risk? As a company, how can I limit my risk? Let me explain how the subscription model achieves both.

Eliminating risk to the physician

The biggest hurdle for me when it comes to buying anything expensive is that I don’t want to get taken advantage of. I don’t want to shell out $50,000 for a system then be unhappy with it and not be able to get my issues resolved or my money back. There are several things that can be done to eliminate this risk:

First, just like when buying a car, you must be able to ‘test-drive’ the system. That means a full working version that you can see how it works and if you like it. Does it really do what it says in the way it said it would do? Serenity is available for 30 days absolutely free. No credit card or banking information is required. If you decide to keep it, you have 30 days from that point to make payment arrangements before the system will not allow you to make changes.

There should be no long-term contracts. If at any time the provider is unhappy with the program they should be able to simply walk away. 1-, 2-, or 3- year contracts should be totally unnecessary. Any program I buy or subscribe to should be so useful that I don’t want to live without it.

This then places the entire burden back on the company. The company should have the mindset that they are doing everything possible to improve their system and continue to keep their clients happy.

Eliminating risk to the computer software company

Not only does this now place the burden back on the company to continue to make improvements, the company now has the cashflow to continue to upgrade and hire more help. Their capital can be focused on improving the system instead of recruiting new clients in order to make money.

"There should be no long-term contracts. If at any time the provider is unhappy with the program, they should simply be able to walk away."

I’m sure you’ve all heard of companies that went out of business because they couldn’t continue to sell enough systems to pay their bills. Instead of working on improving their program they lost sight of their existing clients and lost focus on what was really important.

Our focus with Serenity will never be sales. Our company is in the business of software development, not software sales. The way I figure is if we make the best product on the market, and continue to improve it to maintain that standing, then the sales will take care of themselves.

Good doctors don’t worry about ways to recruit more patients. Patients know good doctors and will talk. The same applies to software. Good products will take care of themselves.